Camber Corporation Office 365 Deployment Engineer - 16594 in Washington, District Of Columbia
HII-Mission Driven Innovative Solutions, Inc. (HII-MIS)provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.
HII-MIS is currently seeking an Office 365 Deployment Engineer to work out of their Washington, DC office.
This is a customer-facing position that will require up to 80-100% travel throughout the United States. The Office 365 Deployment Engineer will also be required to train for six weeks on-site in Washington DC. The purpose of this six-week period is to be trained on various client-specific processes and functions. Training time is paid.
Duties and Responsibilities(to include but not be limited to the following):
Assist with developing appropriate support model
Perform service administration and account maintenance
Act as the primary contact for service escalations and troubleshooting of issues
Resolve client connectivity, client software distribution, and mobile installation issues
Analyze Office 365 service reports, auditing logs, and third party service reports
Provide 2nd and 3rd level support
Install, and configure software.
Configure, package, and distribute client software required for Office 365.Using group policies, System Management Software (SCCM, PDQ Deploy, ODT
Change, configure, and application security settings
Provide network analysis, testing Bandwidth validation for Skype for Business Online services.
Configure O365 on mobile devices
Set up multi-factor authentication on iOS and Android
Change management approval process and create supporting documentation.
Contribute to knowledge base - helpdesk documentation
Experience deploying Office 365 ProPlus (and technical details) and drive consistency in customers’ experience with moving to Office 365 ProPlus
Exceptional customer support and communication skills
Experience with Office 365 deployment and migration
Ability to solve problems quickly, develop workflows and processes for operation team, and automate processes
2 or more years of experience with Office 365 administration and migrations
Expert skills in managing and administering Office 365 (Office 365 ProPlus, user provisioning / de-provisioning, permissions, access, etc.)
Knowledge and experience troubleshooting these platforms: Microsoft Exchange , Skype for Business, Mail-flow and Connectors, Outlook client configuration , Powershell, SMTP,
Broad knowledge of key end-user scenarios and technical architecture for Office 365, Office 365 ProPlus, Exchange, SharePoint, Skype for Business, and other Office 365 products
Bachelor’s Degree and 6 years of IT experience are required.
Use Microsoft Office 365 support tools: RCA, MOSDAL, and TRIPP
Write and maintain custom PowerShell scripts to remediate any open issues to support users
Create service requests as needed for Microsoft Premier Support
Microsoft Certified Solutions Associate (MCSA) Office 365 is a plus
Prior experience with Lotus Notes and/or Lotus Notes to Exchange migrations is a plus.
Ability to obtain a public trust clearance
All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.
Camber Corporation is part of the Integrated Mission Solutions Group of HII’s Technical Solutions division. Integrated Mission Solutions Group is a leading provider of Agile Software Engineering and Information Technology solutions; All Hazards services; Modeling, Simulation, and Training solutions and services; Unmanned Systems support; Intelligence Analysis and Operations; and Engineering and Management services to Department of Defense, Federal, and commercial customers.
Integrated Mission Solutions Group (Camber), a subsidiary of Huntington Ingalls Industries, Inc. (HII) is headquartered in Huntsville, AL. From Camber’s founding in 1990, we have grown to 32 offices, positioned to provide responsive support to our customers across the United States. We deploy personnel to support our customers globally, including many locations in Asia, Africa, and Europe, providing daily interface on technical, programmatic, and operations issues. Overall, more than 1,600 Camber professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.
Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled