Camber Corporation National Support Desk Analyst - 17435 in San Antonio, Texas
HII-Mission Driven Innovative Solutions, Inc. (HII-MIS)provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.
HII-MIS is currently seeking National Support Desk Analysts to work out of their San Antonio, TX location supporting the Administrative Office of the US Courts.
The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.
Duties and Responsibilities:
Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues
Assist court staff with applications utilized within the court unit
Maintain an online log of support requests and related resolution activity of help desk requests received from court staff
Other projects as assigned by the supervisor
Qualifications and Experience:
Associate’s degree and a minimum of six (6) years’ of IT experience
Background should include:
Experience supporting Windows or Linux workstations/applications
Prior help desk experience with excellent customer service skills
Project management skills
Utilizing SQL queries for database support/troubleshooting
Problem solver with troubleshooting, decision making and analytical skills
Able to work and interact with others in a structured / team environment
Flexibility and adaptability to handle competing work demands
Excellent verbal and written communication skills
Demonstrated ability to communicate to nontechnical audiences on technical issues
Demonstrated ability to communicate on a technical level to technical audiences
Ability to work flexible hours and be on-call
Ability to do limited travel (0-4 times a year)
Hardware support skills
Report Writing (SQL Server, Crystal, Business Objects)
Application-specific experience (CM/ECF, Case Management System)
All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.
HII Mission Driven Innovative Solutions (HII-MIS), is a subsidiary of Huntington Ingalls Industries (HII); a Fortune 500 company that employs more than 39,000 employees worldwide, with annual revenues of $7.5 billion (2017). HII-MIS executes a number of successful, innovative, and mission–driven contracts throughout the DoD, the IC, and other Federal and State agencies.
HII-MIS excels at working with our Government customers who undertake ambitious efforts to modernize their capabilities to deal with today’s dynamic environments. We offer innovation, technology, experience, and success assisting our customers migrate to new paradigms of operational achievement, while efficiently managing risk. We bring understanding and expertise; developing and integrating strategic talent to optimize our workforce and drive integration of new and emerging technologies to enhance program performance. Overall, more than 1,600 HII-MIS professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.
HII-MIS is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled