Camber Corporation National Support Desk Analyst 16869 in San Antonio, Texas
Huntington Ingalls Industries (Camber Corporation) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.
HII-Camber is currently seeking National Support Desk Analysts to work out of their San Antonio, TX location supporting the Administrative Office of the US Courts.
The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.
Duties and Responsibilities:
Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues
Assist court staff with applications utilized within the court unit
Maintain an online log of support requests and related resolution activity of help desk requests received from court staff.
Other projects as assigned by the supervisor
Qualifications and Experience:
Associate’s degree and a minimum of six (6) years’ of IT experience
Background should include:
Experience supporting Windows or Linux workstations/applications
Prior help desk experience with excellent customer service skills
Project management skills
Utilizing SQL queries for database support/troubleshooting
Problem solver with troubleshooting, decision making and analytical skills
Able to work and interact with others in a structured / team environment
Flexibility and adaptability to handle competing work demands
Excellent verbal and written communication skills
Demonstrated ability to communicate to nontechnical audiences on technical issues
Demonstrated ability to communicate on a technical level to technical audiences
Ability to work flexible hours and be on-call
Ability to do limited travel (0-4 times a year)
Hardware support skills
Report Writing (SQL Server, Crystal, Business Objects)
Application-specific experience (CM/ECF, Case Management System)
All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.
Camber Corporation is part of the Integrated Mission Solutions Group of HII’s Technical Solutions division. Integrated Mission Solutions Group is a leading provider of Agile Software Engineering and Information Technology solutions; All Hazards services; Modeling, Simulation, and Training solutions and services; Unmanned Systems support; Intelligence Analysis and Operations; and Engineering and Management services to Department of Defense, Federal, and commercial customers.
Integrated Mission Solutions Group (Camber), a subsidiary of Huntington Ingalls Industries, Inc. (HII) is headquartered in Huntsville, AL. From Camber’s founding in 1990, we have grown to 32 offices, positioned to provide responsive support to our customers across the United States. We deploy personnel to support our customers globally, including many locations in Asia, Africa, and Europe, providing daily interface on technical, programmatic, and operations issues. Overall, more than 1,600 Camber professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.
Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled