Camber Corporation National Support Desk Analyst 16869 in San Antonio, Texas

Description

Huntington Ingalls Industries (Camber Corporation) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-Camber is currently seeking National Support Desk Analysts to work out of their San Antonio, TX location supporting the Administrative Office of the US Courts.

The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.

Duties and Responsibilities:

  • Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues

  • Assist court staff with applications utilized within the court unit

  • Maintain an online log of support requests and related resolution activity of help desk requests received from court staff.

  • Other projects as assigned by the supervisor

Qualifications and Experience:

Required-

  • Associate’s degree and a minimum of six (6) years’ of IT experience

  • Background should include:

  • Experience supporting Windows or Linux workstations/applications

  • Prior help desk experience with excellent customer service skills

  • Project management skills

  • Utilizing SQL queries for database support/troubleshooting

  • Problem solver with troubleshooting, decision making and analytical skills

  • Able to work and interact with others in a structured / team environment

  • Flexibility and adaptability to handle competing work demands

  • Excellent verbal and written communication skills

  • Demonstrated ability to communicate to nontechnical audiences on technical issues

  • Demonstrated ability to communicate on a technical level to technical audiences

  • Ability to work flexible hours and be on-call

  • Ability to do limited travel (0-4 times a year)

Preferred-

  • Hardware support skills

  • Report Writing (SQL Server, Crystal, Business Objects)

  • Networking/VPN Support

  • Application-specific experience (CM/ECF, Case Management System)

Security:

All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

About Us

Camber Corporation is part of the Integrated Mission Solutions Group of HII’s Technical Solutions division. Integrated Mission Solutions Group is a leading provider of Agile Software Engineering and Information Technology solutions; All Hazards services; Modeling, Simulation, and Training solutions and services; Unmanned Systems support; Intelligence Analysis and Operations; and Engineering and Management services to Department of Defense, Federal, and commercial customers.

Integrated Mission Solutions Group (Camber), a subsidiary of Huntington Ingalls Industries, Inc. (HII) is headquartered in Huntsville, AL. From Camber’s founding in 1990, we have grown to 32 offices, positioned to provide responsive support to our customers across the United States. We deploy personnel to support our customers globally, including many locations in Asia, Africa, and Europe, providing daily interface on technical, programmatic, and operations issues. Overall, more than 1,600 Camber professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.

Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled