Camber Corporation Help Desk Specialist- Intermediate-17154 in Huntsville, Alabama

Description

Description

Huntington Ingalls Industries - Technical Solutions Division, Integrated Mission Solutions Group (Camber Corporation) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-TSD, Integrated Mission Solutions Group (Camber Corporation) is currently seeking a Help Desk Support Specialist - Intermediate to work in the Huntsville, AL area.

The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.

Duties and Responsibilities:

  • Under general direction, provides support to end-users for PC, server, mainframe applications, and hardware. Handles problems assigned to first-tier of help desk support. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

  • Simulates or recreates user problems to resolve operating difficulties. Recommends process and systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

  • Respond to requests for assistance via telephone calls, web submissions, and e-mail messages from customers with computer, software, and communications problems.

  • Assist in management of service requests, including receiving, logging, routing, resolving trouble calls and emails, and follow-up reporting. Track all actions, findings and recommendations in a customer relationship management system and submit required reports.

Required-

  • High school diploma plus 2 years of relevant college studies OR 1 year of experience in a DoD or corporate Help Desk environment.

  • Ability to demonstrate flexibility and cooperation in a fast paced, group environment

  • Must be able to obtain Secret clearance prior to start.

Preferred –

  • Two years of directly related experience in Army or DoD environment preferred.

  • Current CompTIA Security+ certification

  • Computing environment (desktop OS) certification. Examples: MCITP (Enterprise Desktop Support Technician), A+, MCDST, MCP or HDI Desktop Support Technician

Security:

  • Must be able to obtain Secret clearance prior to start.

  • All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

About Us

Camber Corporation is part of the Integrated Mission Solutions Group of HII’s Technical Solutions division. Integrated Mission Solutions Group is a leading provider of Agile Software Engineering and Information Technology solutions; All Hazards services; Modeling, Simulation, and Training solutions and services; Unmanned Systems support; Intelligence Analysis and Operations; and Engineering and Management services to Department of Defense, Federal, and commercial customers.

Integrated Mission Solutions Group (Camber), a subsidiary of Huntington Ingalls Industries, Inc. (HII) is headquartered in Huntsville, AL. From Camber’s founding in 1990, we have grown to 32 offices, positioned to provide responsive support to our customers across the United States. We deploy personnel to support our customers globally, including many locations in Asia, Africa, and Europe, providing daily interface on technical, programmatic, and operations issues. Overall, more than 1,600 Camber professionals deliver ISO 9001:2008-certified and CMMI ML3 high-value solutions to customers worldwide.

Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled