Camber Corporation Technical Support Specialist 15665 in Fairfax, Virginia

Description

Technical Support Specialist

Requirements:

  • The selected applicants will be subject to a security investigation and must meet eligibility requirements to classified information

  • Minimum of one year experience working a technical support

  • Willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.

  • Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.

  • Shall have knowledge, skills, and abilities in some or all of the below:

  • Computer operations background​

  • Computer networking knowledge

  • Verify network timings

  • Verify proper sequential operation

  • Verify data transmission & data return formats

  • ​Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.

Desired qualifications:

  • Active public trust clearance

  • Experience using Service Now incident ticket system

  • Familiarity with USPS mail processing systems (operations, equipment and/or software)

  • Familiarity with the suite of Intelligent Mail Barcodes

  • Familiarity with USPS PASS or DSS software/hardware

  • College degree

Duties:

  • Use support desk incident tracking systems

  • Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time

  • Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network

  • Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues

  • Escalate issues as needed to next Tier support

  • Conduct follow-up to ensure issue is resolved and ticket is closed

  • Use ordering system to order and track replacement parts

  • Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems

About Us

Camber is now part of the Integrated Mission Solutions Group of Huntington Ingalls Industries Technical Solutions Division.

Camber Corporation employs a diverse mix of skilled professionals who apply their knowledge and experience to creating innovative new solutions for a variety of Government, commercial, and international customers.

Founded as an 8(a) company in 1990, Camber Corporation’s management had the entrepreneurial vision to recognize how existing and emerging technologies could help solve long-standing as well as newly identified problems in the public sector market.

Camber’s initial success with our first customers brought additional work resulting in the hiring of energetic and creative new employees. Within five years, Camber was named to Inc. ’s list of fastest growing companies in the United States (1995, 1996) specializing in: Aviation Sensors and Simulations; Chemical, Biological, Radiological, Nuclear, and Explosives (CBRNE) research and development; training and logistical support; project management using Earned Value Management Systems (EVMS); training; and information technology support.

Camber graduated from its 8(a) status in 1998 and has continued to add highly specialized capabilities to its portfolio of services to include: Agile Software Engineering & IT; All Hazards; Modeling, Simulation and Training; Unmanned Systems, Intelligence Analysis and Operations; and Engineering and Management. We are accredited in national and international standards, including ISO 9001:2008, ISO 20000, and CMMI ML-3, and use these standards to ensure our services and products are consistent and of the highest quality.

Camber Corporation is headquartered in Huntsville, AL with a major workforce concentration in the Washington D.C. / National Capital Region and other locations in the U.S., Europe, the Middle East and Asia.

Camber Corporation is an Equal Opportunity Employer EOE/AA Minorities/Females/Veterans/Disabled